We try our best to be flexible, and only withhold refunds when your cancellation results in financial loss for us. Most payments that are not fully refunded can be converted into loyalty credits for future use. Our policy provides for four cases.
Risk-free period for impulsive bookers.
Provided you book more than 30 days before the start of your stay, you can cancel your booking no questions asked within 24 hours of making it. We will only keep 3% of your payment, which is necessary to cover the credit card payment fees for which we cannot ourselves be reimbursed.
Provided you cancel more than 6 months prior to the stay, your cancellation will allow you a full refund less a 100€ handling fee.
For cancellations made from 61 days to six months prior to the stay, 15% of the total lease amount will remain due.
Just in time cancellation.
If you cancel between 60 and 30 days before the start of your stay, we will keep your 25% initial downpayment and half of any additional payments made.
If you cancel less than 30 days prior to the stay, the lease amount will remain due in full. We cannot refund your booking because we are not able find other guests at such late notice. We will, however, convert half of what you have paid into loyalty credits if you have purchased the Flexibility Option upon booking.
Cancellation of additional services.
If you booked an additional service (private airport transfer, gourmet basket, deluxe linens, restaurant discount card), we will only charge you 5% of the total amount, provided that you cancel at least seven days prior the start of your stay. Otherwise, 50% of the cost of the service will be charged.
In the case of a decrease in the duration of your stay, the same cancellation policy is applied to each night cancelled.
For greater flexibility
You can purchase additional flexibility. For an extra non-refundable 45€, the 100€ cancellation handling fees will be waived. The greater of any lease amounts still due, or half of any amounts paid, can be converted into loyalty credits, applicable towards a future stay. To take advantage of this offer, look for the "Flexibility Option" prior to making payment.
Other things to know before you go
Prepare yourself to be happy by better understanding what to expect from an apartment in Paris
It's natural to have hopes and certain expectations of your upcoming stay in France. You've likely been planning it for weeks or months and certainly dreaming about all the things you're going to do while you're in the City of Light, on the Riviera or wherever your travels take you in this beautiful and ancient land. But be prepared -- and know before you go, what you can expect, and what not.
Here are a few things to keep in mind:
When you rent an apartment in Paris (or anywhere for that matter), the first thing to understand is that the apartment is not a hotel, it's someone's home. You can't expect a home to behave like a hotel with daily maid service and furnishings built to take abuse. The owner expects you to enjoy their Paris home, but please take care and respect the apartment and its furnishings.
Respect is also of utmost importance with regard to neighbors. Here are some examples of wha this means:
- Speaking softly in the stairwells,
- Closing doors gently,
- Taking off shoes inside the apartment if you have an old wooden floor or at least limiting your noise,
- Running the washing machine or dishwasher only between 9am and 9pm.
- Saying "Bonjour" if you meet a neighbor coming or going.
Short-term rentals are increasingly frowned upon by residents, mostly because of the dominant media bias. Laws have been passed to prosecute the owners of certain short-term rentals, and what is for sure is that none of the antagonists have taken any care of visitors. We do not want your stay to be in any way dampered by this environment, and the best way is remain discrete. Neighbors have been told that visitors tend to lack respect, but if you respect all of the above rules, they will have nothing at all to complain about and will most likely not even notice your presence. We advise that you do not answer the door to strangers.
Space in Paris is at a premium and costs dearly. Parisians are accustomed to living in much smaller spaces than North Americans, so an apartment suitable for four people in Paris will be quite a bit smaller than a North American home for four. The surface area will likely be displayed in square meters. Multiply by 10.76 to get square feet.
STAIRS AND ELEVATORS
Many Paris apartment buildings were built in the 19th century, and some even in the 18th and 17th. These are unlikely to have elevartors. When they do, it's been wedged into a tiny shaft and may not accommodate more than two or three people, much less lots of luggage! Therefore, a description of an apartment that does not mention "elevator" likely doesn't have one at all -- so don't expect to have 20th-century amenities in 17th, 18th or 19th-century Paris buildings.
Even stairwells can be very narrow and steep. The European method of naming floor levels starts with zero, then one, two, three, etc. -- so a second level apartment means two flights of stairs. Buildings can go as high as five or six flights, although we don't represent apartments any higher than three flights ("troisième étage"). Even so, some ceiling heights are higher than others, and what counts really are the number of stairs and the height of the rise -- as many low-rise stairs are easier to mount than fewer high-rise stairs!
If you choose an elevator-equipped building, be forewarned that the elevators often are out-of-order and that means you'll be climbing stairs for a while, so either choose a building on a low floor or one on a high floor with two elevators (very rare) in case one is non-functioning.
If you travel with rolling suitcases, you'll find they mount and descend the stairs easily by rolling them up and down -- placing little strain or needing much strength. Once they're up, they're up, so carrying the luggage up shouldn't be a consideration for choosing one apartment over another, but do consider your comfort mounting stairs and be sure to ask about the level and the number of stairs, if this is of concern.
Keep in mind that the higher you go, the more light you may have, particularly on narrow streets or small courtyards (if that's important to you), so you may find mounting stairs a big plus!
No matter how beautifully renovated an apartment is, the owner is at the mercy of the collective ownership of the building to maintain the common areas. This means that the standards of the common areas -- the entry, stairwell, elevator, courtyard, etc.) in such old buildings may not fit your idea of "Paris perfect." Don't let a first impression color your experience of the stay in a luxury newly renovated Paris "pied-à-terre."
There is lots of renovation taking place in these old buildings. By law, construction can take place and noise can be made from 7 a.m. to 10 p.m. Monday through Saturday. Expect to encounter noise and dust as the cities are always gentrifying and improving! And there is absolutely nothing the owner nor the agency can do about this and rarely are there advance warnings.
Walls and ceilings may be a bit thin, so it's also not at all unusual to hear noise from your neighbors or from people on the street. An apartment on a well-trafficked street will hear the noise from the cars, buses, motorbikes and even the daily trash collectors! It's the city with lots of life, so if you're sensitive to noise, opt for an apartment on the courtyard or bring ear plugs! But don't expect the sounds of birds chirping like you might in the countryside.
Making noise is still frowned upon, so remember that in all apartments, you're a temporary resident among permanent residents, so please respect the decorum when ascending and descending either in the elevator or on the stairs and within the walls of the apartment, too. (Take notice that loud speaking in any public place, including the common areas of the apartment building, is considered impolite.)
PLUMBING and HOT WATER
Most buildings in Paris didn't have plumbing until relatively recently, so consider how modern bathroom facilities have to fit in to the floor plan of a modern apartment. If it uses a hot water tank instead of a "chaudière" (gas-heated instant hot water), the tank may not be large enough to accommodate many long, hot showers coming from modern rain shower heads! If you arrive on the same day that guests departed, and they took long showers that same morning, you may even encounter a hot water shortage upon arrival. The reservoir will refill, and you will again have hot water.
Toilets are often separate from the tub/shower and sink. Consider this an advantage as more than one person can use the facilities at one time. This small room may not have a sink in which to wash your hands. A tub may have a hand-held shower. This is not unusual as the Parisians have different habits and are comfortable without these conveniences.
Old buildings are more subject to leaks, and even if the apartment is perfectly maintained, a leak is always possible, and remember that it can also come form the apartment upstairs. Should this occur, we intervene as quickly as possible, but plumbers don't work at midnight so sometimes you have to be patient.
DRIVING AND PARKING
Paris is trying to reduce the number of vehicles in the city by discourage the use of cars -- fewer parking spots, narrower streets or pedestrian areas, etc., so don't expect it to be easy to have a car within the "périphérique." Parking in a lot is possible, but not always convenient and definitely expensive. Also, French driving rules are quite different than North American regulations and signage may not be familiar. It's best to leave your car behind and plan on taking public transportation or just your own two feet -- few cities in the world can top the quality of Paris' public transportation system!
ELECTRICITY AND LIGHTING
Electrical current and appliances differ in France from North America. If your apparatus is not duel-voltage, don't bother bringing it. Plugging in a 110-volt hair dryer into a 220-volt plug is sure to blow out even the strongest electrical system and could easily cause a fire. Well-equipped apartments will have plug adapters for American-style plugs and provide the necessary appliances so you can leave your hair dryer at home, but bring your computer or iPad!
Lighting in common areas is normally set on a timer for economical reasons -- just push the button to light the hallway. Then, be conscious of your usage in the apartment -- please turn off lights (and other electricity-consuming devices) in the apartment when not in use.
Don't expect Paris to be like any other city you've ever visited or lived in. You will encounter cultural differences you never dreamed of or perhaps don't even understand, but remember, no way is right or wrong, just different than your own. If you leave your 'expectations' behind, you will not have any disappointments and fall in love with the City of Light, just like all the rest of us!